We are Routable, a company headquartered in San Francisco, California. Routable helps companies speed up their business payments using a secure invoice and bill payment platform. We provide a hosted platform and related tools, including the Routable web and mobile applications (the "Routable Services"), that help individuals and organizations across the globe to more effectively manage bill payments, payouts, and invoicing by reducing manual intervention and providing scalable flexibility. If you are resident in the European Economic Areas ("EEA"), UK or Switzerland, the controller of Customer Data submitted through the service is the Customer and Routable is a processor. For information or data that is not Customer Data but which contains Personal Information that we process in accordance with this policy, Routable is a data controller.
Routable processes and may share the above referenced information with third parties for the following purposes on the on the legal basis of its legitimate interest: To analyze trends, update our records, promote events, engage in direct marketing, improve and personalize our marketing activities and websites, administer our websites and guarantee their security and continued proper functioning, track your movements around the website and to gather non-identifiable, demographic information about our user base as a whole, review compliance with applicable usage terms, provide necessary functionality, complete transactions, handle support requests, comply with legal obligations, improve the performance of our Routable Services, facilitate the provision of our Routable Services, and other business purposes including fraud prevention and product development. We may process your Personal Information for other purposes about which we notify you in advance, or for which we receive your consent. We may link automatically-collected data to Personal Information you have provided, we have received from third parties, or to other publicly available information hosted on the internet, so that we can better gauge our website visitors’ needs and provide specific information to best serve them.
In providing our Routable Services, our Customers may upload data to our Routable Services, which may include the following categories of Personal Information or data(all of which we call “Customer Data”):
Information that you provide to us when you set up an account with us, use our Routable Services, or communicate with us. For example, we may request your “Personal Information” for account registration and onboarding purposes (E.g., name, postal address, email address, data of birth, telephone number, social security number, and account information);
Business information (such as your name, job title, the person you report to, phone number, email address and country);
Financial Information such as bank account and routing numbers, statements, and other financial information necessary to provide the Routable services.
Personal information that you provide to us or that is collected on behalf of our customer as it relates to payment (E.g., );
Marketing information (such as your contact preferences);
Account log-in credentials (such as your email or username and password when you sign up for an account with us and the unique User/ team ID assigned to you in our systems);
Troubleshooting and support data (which is data you provide or we otherwise access in connection with support queries we receive from you. This may include, for example, contact or authentication data, the content of your chats and other communications with Routable, and the product or service you are using related to your help inquiry); and
Billing information (including your credit card numbers and associated identifiers, billing address and background information, but only where you pay for the Routable Services).
Log and usage data, which is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use the Routable Services and which we record in log files. This log data may include the Internet Protocol (IP) address, device information, browser type and settings and information about your activity in the Routable Services (such as the date/ time stamps associated with your usage, pages and files viewed, searches and other actions you take (for example, which features you use)), device event information (such as system activity, error reports and hardware settings).
Location data, such as information about your device's location, which can be either precise or imprecise. How much of this information we collect depends on the type and settings of the device you use to access the Routable Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. Note however, if you choose to opt out, you may not be able to use certain aspects of the Routable Services.
Routable as Processor, Purpose and Legal Basis.Customer Data is owned and controlled by our Customers and processed by Routable, a data processor, in accordance with our DPA. Customer Data that we maintain or process we consider to be strictly confidential. We process Customer Data to the extent that it is necessary and for the purpose of performing a contract to provide our Routable Services to Customers, and otherwise in our legitimate interest in improving our products and Routable Services and providing customer support. We collect and process Customer Data solely on behalf of our Customers, and in accordance with our Customer’s written instructions. Specifically, we process Customer Data for the following purposes on the basis of our legitimate interest or to perform our Customer Contracts:
Provide the Routable Services
Maintain the security of the Routable Services;
Provide necessary functionality;
Support, improve performance of the Routable Services or to Secure the Routable Services;
Assess and improve your experience of the Routable Services;
Review compliance with applicable usage terms;
Identify future opportunities for development of the Routable Services;
Assess capacity requirements;
Identify customer opportunities and for the security of Routable generally (in addition to the security of the Routable Services);
Enforce any of our rights under our agreements with you or any third party, including the Terms of Services; and
Analyze overall trends, to help us provide and improve the Routable Services, and to improve their security and proper functioning.
Rights for Individuals in Europe. Where Routable is acting as a controller, and depending on your location, your jurisdiction, and subject to applicable law, you may have the rights below with regard to the Personal Information we control about you. We will respond to your requests within the appropriate timeline under applicable law:
The right of access means that you have the right to request that we disclose what Personal Information we have collected, used and disclosed about you. You can do so at any time by contacting us using the contact details provided under the "How to Contact Us" heading below.
The right of deletion means that you have the right to request that we delete Personal Information collected or maintained by us, subject to certain exceptions. As mentioned above, you can do so at any time by contacting us using the contact details provided under the "Contact Us" heading below.
The right to non-discrimination means that you will not receive any discriminatory treatment when you exercise one of your privacy rights.
You can also ask us to correct or update your Personal Information; object to the processing of your Personal Information; ask us to restrict processing of your Personal Information or request the portability of your Personal Information. Again, you can exercise these rights by contacting us using the contact details provided under the “Contact Us " heading below
While you cannot opt out of service-related emails if you are an account holder, as this is an essential part of the Routable Services, you have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you, or you can contact us using the contact information below.
Similarly, if we have collected and process your Personal Information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your Personal Information conducted in reliance on lawful processing grounds other than consent.
You have the right to complain to a data protection authority about our collection and use of your Personal Information. For more information, please contact your local data protection authority.
Routable does not engage in any automated decision making with Personal Information.
Email Communications. From time to time, we may send you emails regarding updates to our website, products or services, notices about our organization, or information about products/services we offer (or promotional offers from third parties) that we think may be of interest to you. If you wish to unsubscribe from such emails, simply click the “unsubscribe link” provided at the bottom of the email communication. Note that you cannot unsubscribe from certain services-related email communications (e.g., account verification, confirmations of transactions, technical or legal notices). Modifying Account Information. If you have an online account with us, you have the ability to modify certain information in your account (e.g., your contact information) through “profile,” “account,” “settings,” or “preferences” options provided on the website or service. If you have any questions about modifying or updating any information in your account, please contact us at the email or postal address provided below. Please note that Routable does not own or control the Customer Data uploaded to our Routable Services by our Customers, and cannot modify or delete Customer Data except at the request of our Customer, or as permitted by our Terms of Service.
We may share, or we may permit third party online advertising networks, social media companies and other third party services, to collect, information about your use of our website over time so that they may play or display ads that may be relevant to your interests on our Site as well as on other websites or apps, or on other devices you may use. Typically, though not always, the information we share is provided through cookies or similar tracking technologies, which recognize the device you are using and collect information, including hashed data, click stream information, browser type, time and date you visited the site, and other information. This information is used to display targeted ads on or through our Site or on other websites or apps, including on Facebook. We or the online advertising networks use this information to make the advertisements you see online more relevant to your interests. As noted above, depending on your browser or mobile device, you may be able set your browser to delete or notify you of cookies and other tracking technology by actively managing the settings on your browser or mobile device. You may also be able to limit interest-based advertising through the settings on your mobile device by selecting “limit ad tracking” (iOS) or “opt-out of interest based ads” (Android). To learn more about interest-based advertising and how you may be able to opt-out of some of this advertising, you may wish to visit the Network Advertising Initiative’s online resources, at networkadvertising.org/choices, and/or the DAA’s resources at aboutads.info/choices, and you may also adjust your ad preferences through your Facebook settings. You may also be able to opt-out of some – but not all – interest-based ads served by mobile ad networks by visiting youradchoices.com/appchoices and downloading the mobile AppChoices app. You may also manage certain advertising cookies by visiting the EU-based Your Online Choices at www.youronlinechoices.eu. If you have any questions about opting out of the collection of cookies and other tracking/recording tools, you can contact us directly at firstname.lastname@example.org.Facebook Custom Audience Ads. We may work with Facebook to display interest-based ads to you or to your friends on Facebook through a tool offered by Facebook called the Custom Audience Tool. This tool allows us to personalize our ads based on you or your friends’ experience on our Routable Services in order to provide ads tailored for each specific recipient. We do not share Personal Information about your activities on our Routable Services with Facebook, but we share a hashed email address or phone number which permits Facebook to identify our advertising audience based on the information that Facebook collects from its users. If you do not want to receive interest-based ads on Facebook, you can adjust your ad preferences through your Facebook settings. If you do not want us to use your content to personalize advertising that we direct to your friends on Facebook, you may email us at email@example.com.
Routable’s website and services are intended for use strictly by adults. We do not knowingly solicit or collect Personal Information from children under the age of 13. If we learn that any Personal Information has been collected inadvertently from a child under 13, we will delete the information as soon as possible. If you believe that we might have collected information from a child under 13, please contact us at firstname.lastname@example.org.
For the convenient administration of regulatory compliance concerns related to individuals located in the European Union, United Kingdom, and Switzerland, Routable has appointed a Data Protection Officer.Routable’s Data Protection Officer (DPO) is:Mario Moreno, Routable Security and Compliance Manager email@example.com